What is your return policy?
As a small business, we currently do not offer returns or exchanges. However, if you receive a damaged or defective item, please contact us immediately. We will work with you to arrange a refund or replacement to ensure your satisfaction.
How are the crystals shipped?
- Order Processing Time: Orders are typically processed within 2-7 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a shipping confirmation email with tracking details. Please allow up to 72 hours for tracking information to appear.
- Domestic Shipping (U.S.): All domestic orders within the United States are shipped via USPS First Class, which typically takes 5-7 business days for delivery, depending on your location.
- Priority Shipping: Priority Mail upgrades are available for domestic orders, with expected delivery times of 2-5 business days.
- Eco-Friendly Packaging: We are committed to sustainability. All of our packaging and mailers are 100% biodegradable, ensuring an eco-conscious delivery.
My package is marked as delivered, but I haven’t received it. What should I do?
If your package is marked as delivered but you haven’t received it, please follow these steps:
- Check with your carrier: Contact the shipping carrier (e.g., USPS) directly to inquire about the package's location. We are unable to access additional delivery details beyond what is provided in the tracking information.
- File a claim: If your package is still missing, we recommend filing a claim with the carrier for lost or missing items.